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Collection Specialist-Bilingual Spanish

Credibly


Location:
Scottsdale, AZ
Date:
02/07/2018
2018-02-072018-03-09
Job Code:
Portfolio Management Operations
Credibly
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Job Details

Who We Are:

Credibly’s mission is to build a Data Science driven FinTech Lending Platform which improves the speed, cost, experience, and choice of capital to small and medium sized businesses. At Credibly, we make it easy and intuitive for small businesses to access capital. We have a laser focus on the customer experience and are committed to serving business owners as a trusted partner


The Company:

Founded in Michigan in 2010, Credibly has provided over half a billion dollars to small business customers, and was named in 2014, 2015, and 2016 to the Inc. 500 list of fastest growing private companies in America, and as one of Crain’s New York Fast 50 Companies for 2015 and 2016

Following a 2014 strategic equity investment from the $2.3Bn private equity fund Flexpoint Ford, Credibly rapidly accelerated their growth – opening NYC, Boston and Arizona offices, building out their Data Science, Marketing, and Technology teams, launching new loan products, and securing a $100MM credit facility


The Opportunity:

The opportunity for the right candidate is to join our Portfolio Management team as a Collections Specialist. This position will report directly to the Portfolio Manager (off sight). The right candidate will be servicing, collecting and negotiating Merchant Cash Advance products that are in breach of contract as well as our Commercial Loan products that are delinquent. This is a great opportunity for a Bi-lingual Spanish speaking collector with a proven track record of achieving collection goals and with at least 2 years B2B collection experience a must and/or 5 years’ consumer collection experience who wants to make an immediate positive impact


Job Duties include:

  • Contact Merchants via email, phone and texts to negotiate the best possible collection result
  • Review credit bureaus
  • File UCC’s when needed
  • Order investigators for onsite visits
  • Follow all applicable Federal and State laws
  • Meet monthly performance objectives
  • Handle and defuse escalated situations with merchants
  • Recommend accounts to be outsourced
  • Skip trace individuals for contact using various skip tracing techniques and tools
  • Treat all Merchants and co-workers with dignity and respect
  • Assigned additional projects as presented by management

Requirements

  • High School diploma required. Associates degree preferred
  • Bi-lingual fluent Spanish speaker
  • Strong interpersonal and negotiation skills
  • Self-starter needs minimal supervision is essential
  • Minimum 1-year B2B collection experience or 3 years consumer collection experience in a 1st or 3rd party collection environment, Merchant Cash Advance experience is a plus
  • Basic Legal/Bankruptcy/UCC knowledge is required
  • Basic math skills
  • Flexible and willing to accept constant change within the job itself and the organization
  • Strong attention to detail, and accuracy
  • Excellent written and verbal communication skills
Apply on the Company Site
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