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HR Business Service Manager IV, Atlanta

Coca-Cola Company

Atlanta, GA
Job Code:
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Job Details

Job Title: HR Business Service Manager IV, Atlanta
Job Id: 41488
Location: GA - Atlanta

Position Overview
The HR Business Service Manager will report to the HR COE Leader who is responsible for leading IT engagement with Human Resources functions (Corporate, Shared Services, and Business Unit) to provide a single point of contact to those business functions as they engage with Global IT for both delivery and on-going operation of technology solutions.
The BSM will have client engagement responsibilities for a defined sub-set of HR functional areas and/or a defined set of regions/markets. In this role the BSM will ensure delivery of solutions, strategies and initiatives to support the achievement of defined goals and to optimize the value of projects across BUs and Shared Service teams.
The BSM will provide thought leadership to the assigned areas and will recommend and design technology solutions based on a deep knowledge of business needs, industry trends and emerging IT products and services while leveraging expertise on both processes & technology to ensure alignment with the prioritized objectives of key stakeholders.
This position will drive the development, management, and execution of high quality, global, integrated strategic plans for one or more programs. This role ensures coordination of planning and execution with individual system business owners, SCRUM masters, project managers, and business analysts.  This role provides cross-functional, cross-organizational leadership to ensure efficient execution of program activities, management of dependencies, and resolution of issues. 
The BSM is a key leadership position as a role model, coach, mentor, and developer of our IT associates. In addition this role is charged with building and maintaining relationships with key strategic partners and suppliers in order to both drive success in programs and leverage ongoing enhancements to our systems, applications and strategic thinking. 
Function Related Activities/Key Responsibilities (Top 5-8 core responsibilities)
Client Engagement:  Build and optimize partnerships with assigned Business Units, Shared Service teams and IT teams to ensure support and alignment on defined priorities and initiatives.
Strategic Leadership: Provide strategic functional engagement on services within assigned functional area
Sharing thought leadership on plans, approach and strategies providing subject matter expertise
Identifying opportunities for process improvements and innovation
Promoting the adoption and optimization of solutions and platforms through partnerships with stakeholders and other teams
Influencing global IT strategy and collaborating with other teams in designing and developing solutions to ensure business objectives are achieved
Delivery and Execution:  Lead and manage assigned projects and/or programs and drive deployments of solutions across assigned locations (Business Units and/or Shared Service teams), through a consistent and aligned project management process and compliant with governance guidelines
Leverage project management tools and processes to lead and manage project; administer a stage-gated process including but not limited to: Project Charter; Project Plans; Project Sponsors; PMO creation; RACI Process; Status routines; Change and decision logs; Risk Management and Communications.
Lead the development and execution of the strategy to design and deliver the Project within required cost, quality, feature, and timing specifications. Ensure all required stakeholders are included in the strategy. Develop comprehensive business case as needed.
Service Support:  Lead dev/ops teams across IT functions in developing automation, tools and routines to ensure repeatable quality delivery of IT services. Ensure delivered IT services are running effectively with monitoring and metrics in place. Ensure support and escaltion processes in place to resolve issues in timely fashion.
Manage and steward The Coca-Cola Company (TCCC) relationships with key business partners as necessary (e.g. Internal Suppliers, 3rd Party Supply Partners, and other Partners as needed by the program).
Education Requirements:  Bachelor’s Degree required. Master’s degree or MBA preferred.

Related Work Experience:              
10+ years’ experience leading complex, global initiatives
5+ years’ experience in the practice of integrated solution design, development and delivery
Knowledge of the assigned functional area (HR), including understanding of business partners (HR centers of excellence and service delivery); HR industry trends and competitive pressures; strategies and plans; organizational structure; decision-making processes; and technology infrastructure and systems.
IT Industry Knowledge: Deep knowledge of the key directional trends and emerging technologies in the IT industry, including SaaS and Analytics. Includes knowledge of key vendors and their strategic and tactical plans.
Ability to provide leadership and management across multiple initiatives by establishing courses of action for self and others to ensure that work is completed efficiently, adjusting priorities, establishing management routines to effectively track progress and identify issues; removing barriers and leveraging resources.
Has the ability to manage/balance multiple tasks and can switch from strategic to detailed levels.
Has strong communication and influencing skills to deal with multiple stakeholders and partners; and with the ability to handle sensitive and challenging situations.
Experience leading multidisciplinary (virtual) teams across different projects and in a complex matrix organization.
Operational experience in the beverage/food industry is preferred; previous consulting experience a plus
Leadership Behaviors: 
DRIVE INNOVATION:  Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation)
COLLABORATE WITH SYSTEM, CUSTOMERS, and OTHER STAKEHOLDERS:  Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)
ACT LIKE AN OWNER:  Deliver results, creating value for our brands, our System, our customers and key stakeholders
INSPIRE OTHERS:  Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible
DEVELOP SELF AND OTHERS:  Develop self and support others’ development to achieve full potential
Growth Behaviors:
Growth Mindset:  Demonstrates Curiosity.  Welcomes failure as a learning opportunity.
Smart Risk:  Makes bold decisions/recommendations
Externally Focused:  Understands the upstream and downstream implications of his/her work.  Tracks and shares external trends, best practices, or ideas.
Performance Driven & Accountable:  Has high performance standards.  Outperforms her/his peers.
Fast/Agile:  Removes barriers to move faster.  Experiments and adapts.  Thrives under pressure and fast pace.
Empowered:  Brings solutions instead of problems.  Challenges the status quo.  Has the courage to take an unpopular stance. 
Functional Skills:   
Provide consultation and assistance to internal business clients for the creation of client business plans.
Validate business plans against strategic imperatives to ensure alignment
Develop high-level project descriptions based on business requirements in order to provide information for technology service provider review (e.g., application development and infrastructure service providers).
Evaluate projects against identified fiscal and capacity constraints and prioritize all projects into a single list in order to finalize the plan. Facilitate or lead the development of the business case in order to obtain approval.
Coordinate the analysis of proposed projects (high-level project descriptions) with technology service providers (e.g., application development or infrastructure service providers) in order to determine resource requirements (people, hardware, software) and to provide consistent communication during the planning process.
Coordinate execution and implementation of approved projects within area of responsibility in order to execute the plan. Identify required modifications to the project plan based on changed priorities, policy changes and or resource constraints in order to ensure plans continue to align to current business objectives.

Honesty and integrity have always been cornerstone values of The Coca-Cola Company. Our passion for people of integrity mirrors our spirited drive for total quality in our brands. These and other elements allow the company to sustain strategic practices and drive business performance. The Personnel Integrity Assurance Program is another step toward making The Coca-Cola Company the premier workplace. This process includes a pre-employment background investigation that applies to all applicants, employees, and contractors of the company. The scope of this inquiry may cover such elements as education, employment history, a criminal history check, reference checks, and a pre-employment drug screen. Designated countries or sensitive positions within the company may have more stringent standards.

The Coca-Cola Company is the world's largest beverage company, refreshing consumers with more than 500 sparkling and still brands and more than 3,800 beverage choices. Led by Coca-Cola, one of the world's most valuable and recognizable brands, our Company portfolio features 20 billion-dollar brands, many of which are available in reduced-, low- or no-calorie options. Our billion-dollar brands include Diet Coke, Coca-Cola Zero, Fanta, Sprite, vitaminwater and Powerade. Through the world's largest beverage distribution system, we are the No. 1 provider of both sparkling and still beverages. More than 1.9 billion servings of our beverages are enjoyed by consumers in more than 200 countries each day. With an enduring commitment to building sustainable communities, our Company is focused on initiatives that reduce our environmental footprint, create a safe, inclusive work environment for our associates, and enhance the economic development of the communities where we operate. For more information, visit Coca-Cola Journey at Coca-Cola Beverages (Shanghai) Ltd. an indirect wholly owned subsidiary of The Coca-Cola Company, provides marketing and technical/quality services to The Coca-Cola Company in China.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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