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Lead Retail Sales Associate

Coca-Cola Company

Lake Buena Vista, FL
Job Code:
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Job Details

Job Title: Lead Retail Sales Associate
Job Id: 41430
Location: FL - Lake Buena Vista

Retail Sales Leads serve as Brand Ambassadors for The Coca-Cola Company by providing impeccable guest service, salesmanship and leadership to other Retail employees and guests.  Under the direction and oversight of management, Retail Sales Leads may oversee basic operational functions, including handling customer concerns, verify registers/safe, monitor breaks and lunches, process returns/refunds, on-board / mentor new associates.  The Retail Sales Lead Ambassador will refer all duties which require managerial experience and/or approval to the management team (e.g. disciplinary action). 

Leader of Self: individual contributor, responsible for ensuring individual performance is optimal and supporting overall team performance which may occasionally involve taking on leadership roles within the team.
Key leadership behaviors in role:
• Develop self and ensure individual performance is optimal
• Contribute to team effectiveness
• Collaborate with internal/external customers
Primary Responsibilities/Accountabilities:
In addition to Retail Sales Ambassador roles and responsibilities, the Lead Ambassador is responsible for supporting the store management team in overseeing the operational functioning of the store including, but not limited to:
 Mentor/On-board new Retail Sales Associates.
Consistently meet performance sales goals
Drive brand awareness and lasting customer converting Guests through interacting with the product, promoting store campaigns and contests
Act as a Brand Ambassador consistently modeling and upholding The Coca-Cola Company Core Values.
Handle POS transactions accurately and efficiently.
Lead and guide and motivate sales floor team by suggesting different approaches to engage with the guest and be used and following up to ensure timely and quality execution against expectations.
Assist Store Leadership with operational procedures: conducting inventory, cycle counts, ordering, opening and closing registers, counting safe, guest recovery, preparing bank deposits, cleaning, retrieving/sending emails, accepting/receiving shipments, product returns, paid ins/outs, cash refunds and voids, key item walks.
Act a liaison between store associates and store leadership to create a fun and collaborative work environment.
Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement and shrink.
Maintain visual standards and follow the plan-o-grams set by the planners and merchandise manager.
Leadership Behaviors:
Drive Innovation:
Demonstrate constructive discontent; Question when things can be done better and identify improvement areas
 Take appropriate risks and learn from mistakes
Rapidly implement and commercialize approved ideas
Propose opportunities for improvement; influence stakeholders to drive execution
Apply best practices and learning from other parts of the System
Collaborate with the System, Customers and Key Stakeholders:
Gain agreement from others to support ideas or take action using fact-based recommendations
Establish and work to continually improve productive, long-term relationships
Take action based on knowledge of effective business practices, ensuring internal/external customer needs are met or exceeded
Consider how work impacts others and act accordingly
Act Like an Owner:
Focus on highest priority actions first; adjust priorities when appropriate to achieve results
Accomplish objectives; ensure completion of work
Take action in daily work to positively impact people, communities and the environment
Use Company resources responsibly
Inspire Others:
Express passion for the System, our brands, business and people; be a brand ambassador
Align actions and decisions with company vision and strategies
Persist in achieving goals in spite of barriers or obstacles through personal commitment to work
Be engaged in work and invest time, passion and best efforts to accomplish goals
Respect others and be honest and open in order to build credibility and trust
Develop Self and Others:
Respect and leverage individual differences
Help others learn and grow by providing feedback and mentoring
Promote the organization to prospective employees and refer great talent to our System
Ask for and act on feedback from others; Continuously develop through learning from others and sharing knowledge and experience
Make choices to help balance work and life, in pursuit of bringing personal energy to work, creating overall well-being
Dependable with open availability and flexible to work nights, weekends and holidays.
Strong desire and ability to serve customers and solve problems.
Ability to lead, motivate and promote a team environment.
Excellent interpersonal, written and verbal communication skills.
Detail oriented with the ability to manage multiple tasks simultaneously.
Must be polished, polite and professional.
Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness.
Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment.
Constant walking and standing; frequent
bending, stooping and reaching
Ability to consistently lift 10-35 lbs.; occasionally lift up to 55 lbs. with the ability to push or pull more than 55 lbs.
Educational Requirements and Experience:
High School graduate or equivalent strongly preferred
2 years as a retail lead strongly preferred; prior management experience a plus
Experience in specialty retail strongly preferred
Experience with retail POS system a plus
Fluency in a second language a plus
Proficient in Microsoft office suite
Experience mentoring and or training others

Honesty and integrity have always been cornerstone values of The Coca-Cola Company. Our passion for people of integrity mirrors our spirited drive for total quality in our brands. These and other elements allow the company to sustain strategic practices and drive business performance. The Personnel Integrity Assurance Program is another step toward making The Coca-Cola Company the premier workplace. This process includes a pre-employment background investigation that applies to all applicants, employees, and contractors of the company. The scope of this inquiry may cover such elements as education, employment history, a criminal history check, reference checks, and a pre-employment drug screen. Designated countries or sensitive positions within the company may have more stringent standards.

The Coca-Cola Company is the world's largest beverage company, refreshing consumers with more than 500 sparkling and still brands and more than 3,800 beverage choices. Led by Coca-Cola, one of the world's most valuable and recognizable brands, our Company portfolio features 20 billion-dollar brands, many of which are available in reduced-, low- or no-calorie options. Our billion-dollar brands include Diet Coke, Coca-Cola Zero, Fanta, Sprite, vitaminwater and Powerade. Through the world's largest beverage distribution system, we are the No. 1 provider of both sparkling and still beverages. More than 1.9 billion servings of our beverages are enjoyed by consumers in more than 200 countries each day. With an enduring commitment to building sustainable communities, our Company is focused on initiatives that reduce our environmental footprint, create a safe, inclusive work environment for our associates, and enhance the economic development of the communities where we operate. For more information, visit Coca-Cola Journey at Coca-Cola Beverages (Shanghai) Ltd. an indirect wholly owned subsidiary of The Coca-Cola Company, provides marketing and technical/quality services to The Coca-Cola Company in China.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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