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  • AT&T
  • Columbia, MD United States
  • 07/20/2017
The Customer Advocacy Manager will need to be extremely skilled at sharing customer insights with in internal stakeholders to resolve customers issues regarding the programs products and services, They will also need to be strategically identify processes that need to be changed or developed to meet...  More Details
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  • AT&T
  • Columbia, MD United States
  • 07/20/2017
The Queue Supervisor will lead the efforts to develop, document, implement, and drive the activities around managing and governing ITSM Processes in support of a large IT service contract and will conduct monitoring for process accuracies and improvement opportunities through the use of internal con...  More Details
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  • AT&T
  • Usa-shi Japan
  • 07/20/2017
This position is part of Design and Engineering Organization responsible for service platforms within the Mobility network (These platforms include: (VoIP Tandem Network, SS7 Network, SS7-Sigtran, SS7 Link Monitoring platform, Voice and Web Conferencing, VoiceMail, and others). The infrastructure is...  More Details
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  • AT&T
  • Usa-shi Japan
  • 07/20/2017
IBM Dispute Manager (DM) is part of the IBM Dispute Management Team within Finance Billing Operations (FBO). DM is responsible for managing IBM’s inquires and disputes across all regions. He actively investigates the issue until its resolution and closure following agreed SLO’s. DM provides regular ...  More Details
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  • AT&T
  • Columbia, MD United States
  • 07/20/2017
As part of a 24x7 Service Desk, performing the activities associated with the management of ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Responsibilities include: + Moni...  More Details
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