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Operations 1.9

Coca-Cola Company


Location:
Atlanta, GA
Date:
07/27/2017
2017-07-272017-08-26
Job Code:
41522
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Job Details

Job Title: Operations 1.9
Job Id: 41522
Location: GA - Atlanta
Description:

Position Overview
This Operations Analyst HR position is responsible for break fix of existing HR applications and IT services, service level management of applications and systems, including with external vendors, and management of support escalations. The Operations Analyst is also responsible for problem management, delivery of proactive application fixes and lifecycle upgrades, and the maintenance of architectures and knowledge base related to existing applications to ensure quality of continued service operations. They will also be expected to support user training and adoption for systems, recommend process improvements and deliver constructive feedback to project leads on proposed technical architecture and potential operational considerations.
The ideal candidate will show the ability to establish relevant operational metrics, monitor them, and take corrective action as needed to address issues.  They will constantly strive to improve application and technology health for the HR technical ecosystem, including end user applications, middleware, and network, security, desktop and mobile.  They will think broadly about operations with a relentless focus on the end user / customer, rather than the focus from an application or technology point of view.  Finally, they will show excellent skills in root cause analysis and problem solving, especially on recurring patterns of issues.
Function Related Activities/Key Responsibilities
Business Partnering:  Provide counsel to the business and IT project/service teams on all Information Technology related issues and initiatives, pending / recommended upgrades and architectural changes, and business continuity. Review applications and assist with access requirements, ensure compliance of all IT standard policies, procedures, and best practices.
Service Level Management:  View and monitor all support incidents in area of responsibility, manage SLA’s, proactive knowledge sharing, serve as liaison between users, vendors and technical groups to resolve issues.  Provide remote and/or on-site Field IT operational support, maintenance, problem solving, configuration and installation.
Operational excellence.  Problem definition, root cause analysis, design of options to address challenges.
Metrics.  Design relevant metrics to track system health and operational performance. Determine when it is time to discard old metrics and create new ones.  Tie metrics to business outcomes.
Problem solving.  Show flexibility and creativity in approaches to solving problems; think outside the box.
Testing.  Demonstrate expertise in test strategy, test theory and practice, including black box, white box, edge, load, and performance, positive, negative.
Planning, organizing, and prioritizing.  Show ability to prioritize even when everything seems like priority 1. 
Interviewing and communication.  Work with end users to assess and understand a situation to quickly get accurate picture of what is occurring.  Ensure that assumptions are checked before proceeding down a logic path.
Relentless follow up.  Demonstrate constant, reliable follow up to gain trust of customers and coworkers.
Execution.  Show relentless drive in executing tasks on time, on budget, on scope, on quality.
SDLC.  Demonstrate knowledge of waterfall and/or SCRUM methods in developing solutions.
Impact analysis.  Determine the potential impact of a change and assess risk of any technology change to determine how much testing is warranted in a given situation.
Basic understanding of process and data modeling.
Provide feedback to others in order to enhance their job performance.
Analyze situations and take action to remove strategic and cultural barriers or obstacles (e.g., lack of senior management commitment, inadequate reinforcement of behavior) that keep or could keep work in your area of accountability from being completed as committed.
Education Requirements:  Bachelor’s Degree or equivalent work experience


Related Work Experience: 
2-3+ years of work experience in relevant related field. Demonstrated competency in the following areas:
Good technical knowledge as well as a clear understanding of information technology and application management
Project management skills utilizing standard project methodology.
Expertise in setting and managing customer expectations.
Ability to work within a team environment as well as independently.
Strong communication, time management and client management skills
Written communication skills and technical writing skills
Ability to prioritize tasks and make decisions within established guidelines and policies
Excellent customer service skills; strong analytical and problem solving skills
Ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding
Ability to adapt to changes, and resolving conflict
Demonstrated presentation and teaching skills
Consumer packaged goods business knowledge 
Leadership Behaviors: 
DRIVE INNOVATION:  Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation)
COLLABORATE WITH SYSTEM, CUSTOMERS, and OTHER STAKEHOLDERS:  Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)
ACT LIKE AN OWNER:  Deliver results, creating value for our brands, our System, our customers and key stakeholders
INSPIRE OTHERS:  Inspire people to deliver, demonstrate passion for the business and give people a reason to believe anything is possible
DEVELOP SELF AND OTHERS:  Develop self and support others’ development to achieve full potential
Growth Behaviors:
Growth Mindset:  Demonstrates Curiosity.  Welcomes failure as a learning opportunity.
Smart Risk:  Makes bold decisions/recommendations
Externally Focused:  Understands the upstream and downstream implications of his/her work.  Tracks and shares external trends, best practices, or ideas.
Performance Driven & Accountable:  Has high performance standards.  Outperforms her/his peers.
Fast/Agile:  Removes barriers to move faster.  Experiments and adapts.  Thrives under pressure and fast pace.
Empowered:  Brings solutions instead of problems.  Challenges the status quo.  Has the courage to take an unpopular stance. 
Functional Skills:

Manage or coordinate the administration activities and operating systems support to maintain information system infrastructure (e.g., job schedules, retention cycles, data archiving/retention) including providing access to business applications in accordance with information security policies.
Monitor end-to-end business applications or infrastructure in order to proactively identify or resolve problems in accordance with operational standards and procedures and to ensure global application availability based on service level objectives.
Support high availability solutions for the business application using technology, processes and scripting techniques to ensure availability of hardware, operating systems, and applications and support tools for TCCC in the event of hardware/software component failures.
Perform problem and trend analysis to identify and correct repetitive problems and increase overall system availability.
Implement production support procedures (e.g., administration, monitoring, problem resolution) in order to meet customer service levels.
System Design: Demonstrate knowledge of system design procedures and the ability to translate functional issues into hypotheses on potential functional or technical root causes. Design and evaluation potential fixes.
Application Development Methodology: Ability to apply the standard TCCC application development methods covering the full development lifecycle (e.g., project preparation, analysis, design, development, testing, deployment and support) to ensure solution quality and consistency of process.


Honesty and integrity have always been cornerstone values of The Coca-Cola Company. Our passion for people of integrity mirrors our spirited drive for total quality in our brands. These and other elements allow the company to sustain strategic practices and drive business performance. The Personnel Integrity Assurance Program is another step toward making The Coca-Cola Company the premier workplace. This process includes a pre-employment background investigation that applies to all applicants, employees, and contractors of the company. The scope of this inquiry may cover such elements as education, employment history, a criminal history check, reference checks, and a pre-employment drug screen. Designated countries or sensitive positions within the company may have more stringent standards.

The Coca-Cola Company is the world's largest beverage company, refreshing consumers with more than 500 sparkling and still brands and more than 3,800 beverage choices. Led by Coca-Cola, one of the world's most valuable and recognizable brands, our Company portfolio features 20 billion-dollar brands, many of which are available in reduced-, low- or no-calorie options. Our billion-dollar brands include Diet Coke, Coca-Cola Zero, Fanta, Sprite, vitaminwater and Powerade. Through the world's largest beverage distribution system, we are the No. 1 provider of both sparkling and still beverages. More than 1.9 billion servings of our beverages are enjoyed by consumers in more than 200 countries each day. With an enduring commitment to building sustainable communities, our Company is focused on initiatives that reduce our environmental footprint, create a safe, inclusive work environment for our associates, and enhance the economic development of the communities where we operate. For more information, visit Coca-Cola Journey at http://www.coca-colacompany.com/homepage Coca-Cola Beverages (Shanghai) Ltd. an indirect wholly owned subsidiary of The Coca-Cola Company, provides marketing and technical/quality services to The Coca-Cola Company in China.




We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
 
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