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Operations Lead, CCNA

Coca-Cola Company

Atlanta, GA
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Job Details

Job Title: Operations Lead, CCNA
Job Id: 41813
Location: GA - Atlanta

This role will be accountable for stable operations and maintenance of technology solutions that support CCNA business operations, including but not limited to CCNA IT Ops portfolio management, Demand Planning, Ops Financial Management, Operations Service Level Management, Ops Excellence & Governance, Partner Relationship Management, and Process Simplification. This individual will collaborate directly with the Business and IT stakeholders to identify, recommend, implement, and operate cost-effective solutions and processes that enhance the stability and scalability of CCNA operations.
Primary Responsibilities
Defines strategies and processes to rationalize and optimize the effectiveness of CCNA’s application portfolio across the wide range of technologies and business processes supported
Implement DevOps portfolio management policies, standards, and procedures to ensure consistent and transparent execution across the portfolio.
Own and execute the CCNA IT Support communication strategy, providing detailed, accurate and timely updates on CCNA IT Operation issues to the Business & IT stakeholder
Drive, track, and control the CCNA IT Operations budgets. Assess, communicate, and balance the risks associated with IT investments and challenging short/long term trade-offs.
Establishes lines of control for current and proposed information systems, and ensures CCNA IT systems and operations adheres to the Global IT standards, applicable laws and regulations
Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance
CCNA IT vendor relationship management in close collaboration with the global vender mgt functions. Monitor/report on the performance of CCNA IT vendors to ensure delivery in line with contractual obligations and performance metrics and liaise with procurement partners to review, report on and revise contractual agreements as necessary
Evaluate current policies & procedures and proactively identify and implement improvements to increase IT agility and delivery quality while reducing costs
Act as an escalation point for high severity customer and IT internal issues that arise from within the team, directly from clients, or from other line of business functions
Be an agile evangelist. Educate clients of various seniority on the value proposition of the DevOps operating model and actively engage in discussions to build confidence and ensure customer success as organization transforms
Maintain influential knowledge of various IT service delivery models and operational benchmarks.
Model a culture that improves the organization’s comfort with the speed of change, challenging assumptions, relentless pursuit of improvement – all with a high sense of personal accountability
Serve as a Coach and Mentor within the organization and provide career coaching and direction to team members
BA/BS required
BA/BS in Information Technology, Business, Management or industry-related curriculum preferred
MBA preferred

Required Experience
Foster a metrics-driven culture to drive accountability and transparency
Excellent understanding of DevOps operating model
5+ years of experience in IT Operations and/or application support. 3+ year of Project/Portfolio management with a demonstrated ability to navigate matrixed organizations to facilitate system optimizations which maximize enterprise architectural best practices. 
Proven ability to manage complex processes and drive continuous process improvement
Comfortable and confident when speaking with clients as a technology leader and able to translate technical concepts into simple terminology for business client of various levels
Excellent problem solving skills, including the ability to analyze situations, identify existing or potential problems, and recommend sound conclusions and implementation strategies
Team player with the ability to multi-task in a fast-paced dynamic environment
Experience and passion to work in a fast-paced Agile environment, delivering functional features in small time durations 
Experience in designing, developing, testing and deploying applications/systems using agile methodologies and automation tool sets
Passionate about identifying and solving problems for customers with the ability to uncover business needs through direct interaction as well as quantitative or qualitative research to define compelling solutions
Proven ability to manage complex processes and drive continuous process improvement
Foster a metrics-driven culture to drive accountability and transparency
Self-starter, self-confident and assured in personal abilities
Additional Skills (Preferred)
Deep understanding of CCNA technology landscape and supporting solutions including but not limited: SAP/HANA, Salesforce, WebMethods, Mulesoft, Microsoft, Data Services, Informatica, Java, Teradata, CAS, AWS, Virustream…
Project management certifications
Consulting experience
6 Sigma Certification
Growth Behaviors:
Growth Mindset: Demonstrates curiosity, welcomes failure as a learning opportunity.
Smart Risks: Makes bold decisions/recommendations.
Externally Focused: Understands the upstream and downstream implications of her/his work, Tracks and shares external trends, best practices, or ideas.
Performance Driven & Accountable: Has high performance standards, Outperforms her/his peers. 
Fast (1.0, 2.0,..): Removes barriers to move faster, experiments and adapts, thrives under pressure and fast pace. 
Empowered: Brings solutions instead of problems, challenges the status quo, has the courage to take an unpopular stance.
Leadership Behaviors:
ACT LIKE AN OWNER:  Deliver results, creating value for our brands, our System, our customers and key stakeholders
DRIVE INNOVATION:  Generate new or unique solutions and embrace new ideas that help sustain our business
COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS:  Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)
INSPIRE OTHERS:  Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible
DEVELOP SELF AND OTHERS:  Develop self and support others’ development to achieve full potential

Honesty and integrity have always been cornerstone values of The Coca-Cola Company. Our passion for people of integrity mirrors our spirited drive for total quality in our brands. These and other elements allow the company to sustain strategic practices and drive business performance. The Personnel Integrity Assurance Program is another step toward making The Coca-Cola Company the premier workplace. This process includes a pre-employment background investigation that applies to all applicants, employees, and contractors of the company. The scope of this inquiry may cover such elements as education, employment history, a criminal history check, reference checks, and a pre-employment drug screen. Designated countries or sensitive positions within the company may have more stringent standards.

The Coca-Cola Company is the world's largest beverage company, refreshing consumers with more than 500 sparkling and still brands and more than 3,800 beverage choices. Led by Coca-Cola, one of the world's most valuable and recognizable brands, our Company portfolio features 20 billion-dollar brands, many of which are available in reduced-, low- or no-calorie options. Our billion-dollar brands include Diet Coke, Coca-Cola Zero, Fanta, Sprite, vitaminwater and Powerade. Through the world's largest beverage distribution system, we are the No. 1 provider of both sparkling and still beverages. More than 1.9 billion servings of our beverages are enjoyed by consumers in more than 200 countries each day. With an enduring commitment to building sustainable communities, our Company is focused on initiatives that reduce our environmental footprint, create a safe, inclusive work environment for our associates, and enhance the economic development of the communities where we operate. For more information, visit Coca-Cola Journey at

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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