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VTC Field Support Manager (Government)

AT&T


Location:
Columbia, MD
Date:
07/20/2017
2017-07-202017-08-19
Job Code:
att4-4432062
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Job Details

Company AT&T

Job Title VTC Field Support Manager (Government)

Jobid att4-4432062

Location: Columbia, MD, 21045, USA

Description Responsibilities Include:



+ Managing service delivery staff to ensure service levels and objectives are met.

+ Implementing operations improvements to meet established objectives across multiple facilities.

+ Assisting in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.

+ Facilitating customer relationship and satisfaction while ensuring adherence to company policies and processes.

+ Investigating matters of significance, recommends and implementing appropriate course of action.

+ Implementing business processes and assisting in process improvement initiatives in order to enhance customer service.



Shall have seven (7) years of experience that may include a combination of work history and education. A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience. The degree must be from an accredited college or university. Must have excellent communication, interpersonal, and leadership skills. They coordinate with team members – those in project management, security, asset management, customer service or help desk departments – to solve problems and manage projects. Conflict resolution, analytical, and decision-making skills are crucial to the position as well.



Required Clearance: Candidate must have a TS/SCI polygraph clearance



Desired: CompTIA A+ or MCSE



AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



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